Financial Hardship

Mailing Address

PO Box 7543

East Brisbane QLD 4169

Telephone

1300 732 520

Fax

1300 308 041

Office Hours

Monday - Friday

9am - 5pm EST

    Request for financial hardship

    Has your circumstance changed and you are now having trouble meeting your loan repayments? Submit a request below and we
    will see what we can do to help.


    Current Residence


    Current Employment

    Has your employment ceased in the last 90 days?

    Has your employment changed in the last 90 days?

    Employer Name

    Employer Industry

    Employment Address


    General



    $

    Hardship Request




    Hardship Duration




    Bank Statements

    Please include bank statements as they are required by us to correctly assess your hardship request.

    Processing. This may take up to 1 minute

    WARNING: Do you really need a loan today?*

    It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

    Check your options before you borrow:

    • For information about other options for managing bills and debts, call 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor.
    • Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan.
    • If you are on government benefits, ask if you can receive an advance from Centrelink: www.humanservices.gov.au/advancepayments.

    The Australian Government's MoneySmart website shows you how small amount loans work and suggests other options that may help you.

    *This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.